Shipping & Returns
Where is my order?
Processing time is up to 1-3 working days for all orders.This window covers the time needed to procure and package your items. From time to time, unexpected delays or operational errors may occur. While these may be outside our direct control ,we take full responsibility and are committed to resolving them quickly. By placing an order, you acknowledge and accept these timelines.
UK Standard Shipping: 2-4 days - £3.99
Can I return an order?
Under EU law, a customer has the right to return any product for a 14 day period after point of sale.
The returned product must be in its original condition which is resalable in order to qualify for a full refund.
Products which have been opened are not eligible under Plantmade’s return policy due to hygiene reasons.
Please note that any original shipping costs are non-refundable, and we do not cover any costs for handling charges or return shipping.
Can my order be cancelled or changed?
Want to change an address or place your order on hold?
Once an order is placed, it can be changed up until when the order has been picked by our fulfilment team and provided with a tracking number. When an order is processed, a shipping confirmation email will be sent-not to be confused with the order confirmation email.
Once a tracking number is provided then it is too late to change the order.
Want to cancel an order?
Once an order has be dispatched, it is unfortunately not possible to cancel it. Once received, the products must then be returned unopened in their original, resalable condition in order to be eligible for a full refund.
I placed multiple orders, can they be sent as one parcel?
It’s not possible to merge orders. Once any individual order is placed, it generates a work request with our fulfilment team.
Contact Customer Care on: info@ymblondon.com, we will happily try to fix any mistakes that might occur with your order.
My order is contains missing, damaged or incorrect items
Oh no! Sorry this happened. Although its extremely annoying its also easy to fix.
Once you report this to our customer service team we can investigate this with our fulfilment partner to make sure this doesn’t happen again and reissue the items ASAP.